Overseas EC Customers

You are welcome here!

Registration:

Please register or login before building your basket to be sure the correct handling & shipping costs are calculated automatically for your region.

Delivery Address for all overseas orders:

We will only accept orders where the registered credit card address is entered for both the Billing address and Delivery address. We will not ship to a different delivery address.

Payment:

At present, we can only accept Mastercard and Visa Debit and Credit cards from overseas. We are unable to accept overseas Electron cards and American Express. For security reasons, we will only ship to credit card registered name and address.
Due to an increase in card processing charges, there is a surcharge of GB£1.20 for use of ALL Credit Cards and certain types of local and overseas debit/credit card transactions.

We are also prepared to consider payment in GB Pounds by bank transfer for order values of £500 net and above, subject to all charges including our bank charges being paid by the customer.

If you decide to pay this way, please do so as follows:

We will email you a proforma for your approval. If you accept the proforma, we will provide you with our bank details and expect to receive your payment within 7 working days.

VAT

Sales outside the European Community are exclusive of VAT.

VAT Free Sales

We can consider sales without VAT to VAT Registered companies within the European Community, under the following conditions:

* Delivery: POA (Price on Application):

If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.

Overseas Returns Policy:

We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.