- We should be able to validate that the VAT number belongs to the company name and address provided. You will need to provide this information correctly. If the European Community VAT registration website fails to confirm the full company name and address, we will make a phone call to our VAT authorities to validate the details. If we fail to get this validation from OUR VAT authorities, we will refuse to supply without VAT. For security reasons, we cannot accept any VAT certification documents/copies issued by your authorities as proof of validity.
- Payment has to be made by the VAT registered company, either from the company bank account or credit card to qualify for shipment without VAT. Payments made by electronic transfer/TT can only be considered in GB Pounds, with all charges including our bank charges for the customers account.
- For security reasons, we will only ship goods without VAT to VAT registered company's name and address.
For small values, if you wish to place your order including VAT, please do so via our secure website, after registering your full name and address on the website. Thereafter, for most orders, the system will automatically calculate shipping costs to your destination*. Again, please note, for overseas orders, for security reasons, we will only ship to credit card registered address.
* Delivery: POA (Price on Application):
If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and ask you to let us have your card details by phone or fax so we can process the full amount manually.
Overseas Returns Policy:
We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.
On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.
