UK Shopping Terms

Arc Euro Trade Ltd is dedicated to bringing you unbeatable value engineering products.

Prices:

All prices include VAT. Every effort is made to advertise correct prices, but they are subject to change without notice.

Delivery

We aim to dispatch within two working days, subject to stock availability.

Delivery Charges - UK:

The following charges represent part costs towards processing, packaging and postage/carriage to most UK mainland destinations*:

Order values up to £10.00: £1.30 incl VAT
Order values above £10.00 up to £25.00: £2.35 incl VAT
Order values above £25.00 up to £60.00: £3.40 incl VAT
Order values above £60.00: Free, except where otherwise stated (e.g. heavy items)
(* Extra charges may apply to Scottish Highlands for parcels over 20kg)
(* Extra charges may apply to Isle of Wight for parcels over 15kg)

Delivery Charges - UK - Non Mainland:

(Including Northern Ireland, Isle of Man, Channel Isles and Scottish Islands etc.)
Orders up to 1.1kg net will be shipped by Royal Mail post where possible using the above UK rates. Where possible, the delivery charge for orders above 1.1kg will be calculated automatically by the website.

Delivery Charges - Overseas:

Where possible, the delivery charge for orders will be calculated automatically by the website.

Delivery Policy - Overseas:

We will only accept orders where the registered Card Address is entered for both the Billing address and Delivery address. We will not ship to a different delivery address.

Delivery: POA (Price on Application):

If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.

Payment:

For UK customers, we accept Visa (including UK Delta/Debit and UK Electron), MasterCard and Maestro (Domestic).
For overseas customers, we accept Visa and MasterCard Debit and Credit cards.
Card transactions will not be accepted without the correct card security code.
Due to an increase in card processing charges, there is a surcharge of GB£ 1.20 for use of ALL Credit Cards and certain types of local and overseas debit/credit card transactions. There is no surcharge if you are paying with a regular U.K. Debit Card.

Credit Card Security:

Our website uses Verified by VISA and MasterCard SecureCode services to protect your sensitive card data. When you have entered your card details on the Sage Pay secure website, you will asked to enter a password known only to you and your card provider (or register if you haven't already done so). When you correctly enter your password, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect password is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode.

Under no circumstances should you send your card details by e-mail as this is not secure.

Returns Policy:

We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.

General Returns:

On receipt of goods, we will inspect the same for damage. If they are found to be in order, we will refund the cost of the goods.

Return of Damaged or Faulty Goods:

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will refund the full cost of the goods including prior agreed carriage back to us, or, replace the product/s and include a refund for the prior agreed carriage incurred by the customer to return the product/s back to us, as appropriate.

If we disagree with the customers damage/fault observation, we will only refund cost of goods (provided they are un-damaged).

Returns from Overseas - including UK Islands:

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.


These Terms & Conditions do not affect the customers' Statutory rights.

By purchasing from and browsing through this Website, you acknowledge and accept these terms and conditions.

All Content of the Website is protected by copyright. The Content, trademarks, logos and service marks ("Marks") displayed on the Website are the property of Arc Euro Trade Ltd and/or other third parties - even if not clearly identified as such. Users are prohibited from using any Marks without the written permission of Arc Euro Trade Ltd or such third party that may own the Marks.

Arc Euro Trade Ltd is not responsible for the content available on any other Internet sites linked to the Website. Access to any other Internet sites linked to the Website is at the user's own risk.

Arc Euro Trade Ltd reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. English law shall govern these terms and conditions and use of the Website and the user submits to the jurisdiction of English law with respect to any dispute relating to use of the Website or its content.

Arc Euro Trade Ltd, reserve the right to revise these terms and conditions at any time.

Errors and Omissions Excepted.