Arc Euro Trade Ltd.

Overseas EC Customers

You are welcome here!

Registration:

Please register or login before building your basket to be sure the correct handling & shipping costs are calculated automatically for your region.

Delivery Address for all overseas orders:

We will only accept orders where the registered credit card address is entered for both the Billing address and Delivery address. We will not ship to a different delivery address.

Payment:

At present, we can only accept Mastercard and Visa Debit and Credit cards from overseas. We are unable to accept overseas Electron cards and American Express. For security reasons, we will only ship to credit card registered name and address.

We are also prepared to consider payment in GB Pounds by bank transfer for order values of £500 net and above, subject to all charges including our bank charges being paid by the customer.

If you decide to pay this way, please do so as follows:

We will email you a proforma for your approval. If you accept the proforma, we will provide you with our bank details and expect to receive your payment within 7 working days.

VAT

Sales outside the United Kingdom are exclusive of VAT.

New customs rules and charges for shipments to the EU from 1st January 2021

With effect from 1st January 2021, new customs rules apply to goods shipped from the UK to the EU.

The good news for our EU customers is that they do not have to pay UK VAT with effect from 1st January 2021. That is the only good news. The bad news at present is as follows:

  1. Our couriers have to make an export entry to leave the UK, and they have to make an import entry in the destination country. At present, the couriers will charge us and all UK exporters a fee for making an export entry of between £2.50 to £4.50. They will charge the importer up to £13.00 to make an import entry in the country of destination.
  2. There will be a delay in export from the UK for around two to three days while the couriers prepare and lodge export entries with UK customs for all the consignments which are loaded in specific road trailers. After this procedure is completed the trailer will be allowed to enter the channel tunnel or get on a ferry into Europe.
  3. The shipping charges stated on our website for shipping into EU destinations include UK export entry charges (between £2.50 to £4.50) in addition to the road freight charges.
  4. Once the goods reach their destination, depending on the courier’s administration system in the country of import, they will contact the importer to ask them to pay the import entry charge (up to £13.00) and taxes - duty (for goods above a certain value) and local VAT in the destination EU state. Once this is paid, the goods will be delivered to the importer.

* Delivery: POA (Price on Application):

If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.

Overseas Returns Policy:

We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.


Updated 1st January 2021