Arc Euro Trade Ltd.

Overseas EU Customers

You are welcome here!

Registration:

Please register or login before building your basket to be sure the correct handling & shipping costs are calculated automatically for your region.

Delivery Address for all overseas orders:

We will only accept orders where the registered credit card address is entered for both the Billing address and Delivery address. We will not ship to a different delivery address.

Payment:

At present, we can only accept Mastercard and Visa Debit and Credit cards from overseas. We are unable to accept overseas Electron cards and American Express. For security reasons, we will only ship to credit card registered name and address.

VAT

Sales outside the United Kingdom are exclusive of VAT.

New customs rules and charges for shipments to the EU from 1st January 2021

With effect from 1st January 2021, new customs rules apply to goods shipped from the UK to the EU.

  1. When you place your order, you will not be charged UK VAT.
  2. At the checkout, carriage will be calculated to destination.
  3. After payment is made, we will export the goods.
  4. On arrival of the parcel in your country, the postal service or courier will contact you to ask you to pay the import entry charge (usually between £6.00 to £15.00 equivalent in Euros), plus Duty (for goods above a certain value) and local VAT.
  5. Once this is paid, the goods will be delivered to you.

* Delivery: POA (Price on Application):

If the website is unable to determine the correct shipping charge e.g. shipping heavy items overseas, the shopping basket will display Delivery: POA in place of the delivery price. In this case we will email you with a quote for the shipping cost and wait for your confirmation. Since total price with shipping will be greater than the amount authorised when you place the order, we will cancel that card transaction and request payment by Telegraphic Transfer.

Overseas Returns Policy:

We operate a return to base policy. This means that all carriage costs for return of goods are to be borne by the customer. In the event of a return, the customer should first contact us within 7 working days of receipt of goods to discuss the issue and mode of return, if appropriate. In the event of return, we cannot accept responsibility for items being returned to us that are lost in transit. It is the customers responsibility to see that returned goods reach us and in the condition they were sent to the customer. Necessary Proof of Purchase needs to be provided with all returns.

On receipt of goods, we will inspect the same for damage or fault. If we agree to the customers damage/fault observation, we will replace or refund the full cost of the goods as appropriate. All carriage charges, both return and re-supply, are to be borne by the customer.


Updated 8th July 2021